Chanel confirms data theft via external provider
- Cyberpeace Tech
- Aug 8
- 2 min read
The renowned luxury brand Chanel revealed that on July 25, it detected a breach in its systems that allowed unauthorized access to personal data of customers in the United States.
Although the impact was limited to that country, the case serves as an important warning for companies in other regions, including Mexico.
The external provider, a weak link in data protection
According to Chanel, the attackers accessed a database managed by an external service provider, although the brand did not reveal its identity. The database contained the names, email addresses, postal addresses, and telephone numbers of people who had contacted its customer service department. Fortunately, no financial data or passwords were compromised.
The company has already notified the affected users, but has not yet provided further details on how the breach occurred or whether there will be any subsequent legal or technical measures.
Data theft linked to the ShinyHunters group
Specialized sources indicate that the cybercriminal group ShinyHunters is behind the attack. This organization has already been responsible for similar actions against well-known brands such as Louis Vuitton, Dior, Tiffany & Co., and Adidas.
The modus operandi includes vishing techniques, where attackers impersonate identities to convince employees to hand over credentials or allow access to malicious applications connected to environments such as Salesforce.
Once inside, they extract the information and extort the affected companies.
Salesforce distances itself: social engineering, not a technical breach
Although it is mentioned that the data was extracted from an environment linked to Salesforce, this platform has stated that the attacks are not due to vulnerabilities in its system, but rather to the use of social manipulation techniques.
In other words, criminals do not enter through the “door” of technology, but by deceiving the people who use it.
Mexico must strengthen security with external providers
Although the case occurred in the US, it serves as a warning to Mexican companies that also rely on providers and technology platforms to store and process sensitive information. It is essential to implement security measures beyond software: clear policies, ongoing training, and active monitoring.ernal providers
Trust in third parties should not be blind. Evaluating and auditing their protection systems is an essential part of a good cybersecurity strategy. Furthermore, this case shows that attacks are not only focused on large corporations, but that any organization can become a target if it does not protect its data properly.
At Cyberpeace, we recommend staying informed about cybersecurity issues and other digital threats. Prevention and knowledge are your best allies in protecting your information and that of your customers. Interested in learning more about cybersecurity and digital privacy? Follow our social media channels and stay up to date.
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